Africa's Emerging BPO Powerhouse

Invest in Zimbabwe's BPO Future

15% corporate tax rate, customs duty exemptions, and a skilled workforce of 300,000+ graduates annually.

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Vision 2030 — BPO Growth

50,000 Jobs. $100M in Forex. One Vision.

Join 73+ organizations transforming Zimbabwe into a world-class outsourcing hub.

Become a Member View Our Impact

Global Service Excellence

World-Class BPO Services

From customer care to AI analytics, medical transcription to software development — Zimbabwe delivers.

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About the Council

Who We Are

The Zimbabwe BPO Council (BPOAZ) is the government-linked body mandated to drive the growth of the Business Process Outsourcing sector, working closely with industry associations and the private sector to position Zimbabwe as a global outsourcing destination.

Government-linked industry body

73+ registered organizations

International investor matchmaking

Skills development programmes

Learn More

Our Mission

To drive the growth of the BPO sector in Zimbabwe by creating an enabling environment, promoting investment, developing skills, and positioning the country as a competitive global outsourcing destination.

Our Vision

To establish Zimbabwe as a premier global BPO hub, creating 50,000+ jobs and generating over $100 million in foreign currency earnings by 2030.

Capabilities

BPO Services

World-class outsourcing across multiple verticals.

Customer Care & Support

Inbound/outbound call centres, multi-channel support, and customer retention programs.

Technical Support

IT helpdesk, remote diagnostics, and Tier 1-3 technical assistance with 24/7 coverage.

Data Management & Analytics

Data entry, cleansing, migration, business intelligence, and advanced reporting.

Healthcare BPO

Medical coding, billing, transcription, and insurance claims with HIPAA compliance.

Software Development

Full-stack development, mobile apps, QA testing, and DevOps services.

HR & Recruitment

Talent acquisition, payroll, employee management, and HRIS implementation.

Upcoming Event

Don't Miss This

Zimbabwe BPO Investment Summit 2026

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Featured

Zimbabwe BPO Investment Summit 2026

Positioning Zimbabwe as Africa's Next BPO Destination

The premier annual gathering of BPO industry leaders, government officials, investors, and technology partners.

Date15 - 17 September 2026

VenueHarare International Conference Centre

International investor matchmaking
Government BPO framework presentation
Live BPO operator demonstrations
Skills development workshops
Excellence awards ceremony

View Details Enquire

Our Partners

Trusted By Industry Leaders

Government of Zimbabwe

Zimbabwe Investment Authority

Government of Zimbabwe

Zimbabwe Investment Authority

Government of Zimbabwe

Zimbabwe Investment Authority

Join Us

Membership

Be part of Zimbabwe's BPO revolution.

Associate

Free

For startups and individuals exploring BPO

BPOAZ directory listing
Monthly newsletters
Public event access
Market intelligence reports

Most Popular

Full Member

$500/yr

For active BPO operators

All Associate benefits
Training discounts
Marketing support
Investor matchmaking
AGM voting rights
Priority event access

Corporate

$2,000/yr

For large enterprises

All Full Member benefits
Premium placement
Advisory board seat
Government liaison
Dedicated manager
Custom reports
VIP event access

Get Started

How to Join

01

Explore

Browse services, membership tiers, and opportunities.

02

Apply

Complete the online application with your details.

03

Review

Our team reviews and may schedule a meeting.

04

Onboard

Receive credentials, welcome pack, and access.

Testimonials

What Members Say

"BPOAZ shaped the policy environment that lets us compete globally. The 15% tax rate advocacy transformed our industry."

J

James MakurumidzeCEO

"The investor matchmaking connected us with three international clients in six months. World-class support."

T

Tatenda MhizhaDirector,

"BPOAZ skills programmes improved our workforce quality. Customer satisfaction up 40%."

G

Grace ChirindaHR Manager

Ready to Grow Zimbabwe's BPO Industry?

Join 73+ organizations shaping the outsourcing revolution.

Become a Member Contact Us