36 Contact centers were set in since 2010
Posing an opportunity for BPO outsourcing
Agency in the current contact centers are well trained and qualified to handle international clients
Econet Zimbabwe is the leading local player that have invested thousands towards the BPO project
Many enquiries from international players and brokers in the BPO opportunities and incentives in Zimbabwe
The Ministry of ICT and Courier Services have been working closely with CCAZ over the last 8 years.
The OPC have also registered interest
Currently there is however no official public
government position on the BPO sector.
First public destination endorsement was done by Rod Jones a leading authority in Africa BPO sector.
Peter Ryan an international thought leader also endorse however he recommended clear incentives and baseline
report.
CCAZ is the leading voice promoting the
BPO sector.
No government driven BPO Council in
place to promote investment into the
sector
Vibrant industry association
First industry intelligent report published
Industry data available
Government and private sector engagements to formalize and promote the industry has started.