Vision
At the BPO COUNCIL, we believe in Zimbabwe as the next global frontier for outsourcing and business services. Our vision is to promote the continent as a premier destination for , CX, BPO, and ITO services, fostering economic development, job creation, and digital empowerment across nations.
Mission
We unify national industry associations and trade, and investment promotion agencies to drive excellence, innovation, and impactful change in CX, BPO, and ITO sectors. We’re committed to shaping a new narrative of global leadership, social impact, and business excellence by leveraging Africa’s rich human capital and diverse markets.
The Mandate
Job Creation
Develop the BPO ecosystem
Promote the Zim BPO Sector
Come up with BPO investment incentives
Work closely with the private sector and industry boards to develop the sector and craft BPO laws
Research and Produce BPO and Contact Centre Industry country intelligent reports, industry insights